Privacy Policy

1. Who We Are

ArcticAir Manila is a local aircon service business based at 14 Banlat Road, Tandang Sora, Quezon City 1116. We provide aircon cleaning, repair, installation, and freon refill services across Metro Manila.

For privacy-related concerns, you may contact us at:
Phone/Viber: 0966 880 5859
Address: 14 Banlat Road, Tandang Sora, Quezon City 1116

2. What Information We Collect

When you submit a booking request or contact form on our website, we may collect the following personal information:

• Full name
• Phone number and/or Viber number
• Email address
• Home or service address
• Details about the aircon unit and service requested
• Preferred service date and time

We do not collect sensitive personal information (as defined under RA 10173) through our website.

3. How We Use Your Information

The information you provide is used solely for the following purposes:

• To confirm and schedule your service booking
• To contact you regarding your appointment (via call, SMS, or Viber)
• To provide accurate quotations based on your unit type and location
• To follow up after service completion if needed

We do not use your information for marketing purposes without your explicit consent, and we do not send unsolicited messages.

4. How We Store and Protect Your Information

Your information is stored securely and accessed only by authorized ArcticAir Manila personnel involved in fulfilling your service request. We do not store payment card information.

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, or loss. However, no method of data transmission over the internet is completely secure.

5. Sharing of Information

ArcticAir Manila does not sell, trade, rent, or otherwise share your personal information with third parties, except in the following limited circumstances:

• When required by Philippine law, court order, or regulatory authority
• To protect the rights, property, or safety of ArcticAir Manila, our customers, or the public

6. Your Rights Under RA 10173

Under the Philippine Data Privacy Act, you have the right to:

• Be informed — know how your data is being collected and used
• Access — request a copy of your personal data we hold
• Correction — have inaccurate data corrected
• Erasure or blocking — request deletion of your data when no longer necessary
• Object — object to the processing of your personal data
• Lodge a complaint — file a complaint with the National Privacy Commission (NPC) at privacy.gov.ph

To exercise any of these rights, contact us at 0966 880 5859 or visit us at our office address above.

7. Cookies and Website Analytics

Our website does not currently use tracking cookies or third-party analytics tools. If this changes in the future, this policy will be updated accordingly.

8. Links to Other Websites

Our website may contain links to external websites (such as Facebook). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with a revised date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

ArcticAir Manila
14 Banlat Road, Tandang Sora, Quezon City 1116
Phone/Viber: 0966 880 5859